Student Support
How do I log into Brightspace?
You will find links to the login page for Brightspace in multiple locations of the Pellissippi State webpages. The web address for the Brightspace login page is:
Your login credentials for Brightspace (username and password) are the same as your login credentials for your myPellissippi and Pellissippi email account. Because Pellissippi uses a single sign-on system, if you are currently logged into another Pellissippi account, you might bypass the Brightspace login page and be directed to the Brightspace home page.
Please note: If you are enrolled in TN eCampus courses (these have section codes starting with an ‘R’), the login address for these courses is https://gotoclass.tnecampus.org/d2l/login. about your TN eCampus username and password is located on the login page.
How do I edit my Brightspace user profile and picture?
From your username on the minibar, you can make changes to your user profile, notifications, account settings, and log out.
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On the minibar, click your username.
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Click a setting:
Note: Depending on your permissions and what tools are enabled, additional settings may appear.
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Profile - set your profile picture, contact information, social networks, education information, work information, and personal information.
Note: All long text fields under Personal Info are limited to 4000 characters each.-
About profile pictures:
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The recommended size for profile pictures is 100 by 100 pixels. Uploading a differently sized image could result in loss of quality, stretching, or cropping.
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The maximum file size allowed for profile pictures is 1 MB. If you attempt to upload a larger file size, it will fail to upload.
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Accepted file formats for profile pictures are: JPG, JPEG, PNG, and GIF.
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Your profile picture displays in all of your courses in areas such as Discussions and Classlist.
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If you do not upload a profile picture, the navbar displays your initials in the user-profile badge. This displays in the Brightspace Learning Environment navbar and Activity Feed.
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How do I send a message in Brightspace?
The Messages tool allows you to send email from within Brightspace Learning Environment. You can also organize received mail using folders and store email addresses using the Address Book.
From the navbar, click the Message alerts icon, and then click Messages.
Note: You can send messages (emails) out of the Brightspace Message tool to external email addresses, but the Brightspace Message tool does not accept external emails.
How do I contact my instructor or find my instructor's email?
To contact your instructor, message them using the Messages tool in Brightspace. Some good places to find your instructor’s address are:
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Your Course Syllabus. This may be posted in the Content tool in Brightspace Learning Environment
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Your class list
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The Classlist tool in Brightspace Learning Environment.
Why can I only see some messages in my inbox?
If you know you have more messages than you can see on the page:
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Ensure the message filter is not restricting the emails you are seeing. From the Filter By list, select All Messages.
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You might have multiple pages for your messages. Make sure to look through all pages and/or expand the number of messages that appear per page.
How can I forward my D2L messages to another account?
To forward D2L messages to another account:
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From the navbar, click the Message alerts icon, and then click Messages.
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Click Settings.
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Under Forwarding Options, check the Forward incoming messages to an alternate email account check box. Enter the forwarding Email Address, then select your preferences.
Note: If you add or update your reply-To or Forwarding email address, you will receive an email prompting you to verify your email address. To verify your email address, click the link in the email verification message you received.
I get a "Not Authorized" error trying to access my Messages, what do I do?
From the navbar, click on your Message Alerts (envelope icon). Do you see this message?
You must complete the following quizzes for alerts to be enabled: {Quiz Name}
Once you complete the quiz detailed in the message alert, you will be able to access your messages - while the quiz is in progress, your messages access is disabled by your instructor.
How do I log out of Brightspace?
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On the minibar, click your username.
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Click Log Out.
For additional assistance, contact Helpdesk at:
865-694-6537
helpdesk@pstcc.edu
